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New York’s Most Trusted Security Systems Provider

For what purpose are the emergency contact numbers used?
A: If your security system ever triggers an alarm, we will first contact your home to check if it is a false alarm. If we cannot reach someone at home and get the correct password, we will then dispatch the police to your address. At that time, we will begin to contact your emergency contact numbers to notify you, your family, your neighbors . to let you know that there is an alarm at the house


Q:
How do I change my password later?

A: You can change your password by contacting us at 1-212-989-1700, Option 2. We do have security measures in place to ensure the integrity of your password. If you ever need to change your password, please contact us immediately.


Q:
Should I include myself/spouse in the emergency contact numbers?

A: Yes. We will contact your emergency numbers in the order you provided. It is not necessary to include your home phone number on your emergency contact list because we call that number before we call the emergency numbers. When listing your emergency contact numbers it is very important that you are giving us phone numbers that will ring to a live person. Please do not provide pager numbers or numbers that ring to an automated answering service or go direct to a voicemail box. This will help ensure that we can reach you in case of any emergencies.


Q:
How many emergency contacts am I allowed to have?

A: You can have up to three emergency contacts listed and have up to two numbers for each contact.



Q:
How do I change my emergency contacts later?

A: You can change your emergency contact numbers at any time by calling 1-212-989-1700. There are no charges or fees for changing your emergency numbers.



Q:
What is my password used for?

A: The password is a verbal word that you will give to our central station whenever there is an alarm at your home/bussines. When the alarm is triggered, we call to ask for the correct password before we dispatch the authorities to find out if the alarm was accidentally triggered by someone authorized to be on the premises. When you give us the correct password and inform us that it is a false alarm, the incident is over and no authorities are dispatched to the premises. If we call for the password and do not get the correct password for any reason, we immediately dispatch the police and call your emergency contact numbers.



Q:
How does the monitoring service work?

A: Your security system is connected to our monitoring facility through your telephone or broadband connection. If the alarm is triggered, the monitoring facility will then call your premises to ask for the correct password. If we do not get the correct password for any reason (no answer, voicemail, busy signal, wrong password), then we immediately dispatch the authorities . Once the authorities have been dispatched, we then call your emergency contact list and provide notification of the alarm.



Q:
What happens when the security system alarm is triggered?

A: When the alarm is triggered, it sounds the interior siren at your premises, which alerts anyone in the premises that the security system has been triggered. The monitoring facility would then call your premises to ask for the correct password. If we do not get the correct password for any reason (no answer, voicemail, busy signal, wrong password), then we immediately dispatch the authorities to your address. Once the authorities have been dispatched, we then call your emergency contact list and provide notification of the alarm.


Q:
Can the security system be monitored through my broadband Internet connection?

A: Yes.


Q:
Will my monthly service charge ever increase?

A: No. At United, your monthly monitoring rate will not increase for the duration of your agreed upon terms..



Q:
How do I contact the central station?

A: You can contact the monitoring facility any time, 24 hours a day, 7 days a week at 1-212-989-1700.



Q:
What happens when I press a manual panic/Hold up button?

A: If you press a panic button on your alarm system, we immediately dispatch the authorities to your premises. We do not call and ask for a password when a panic button is pressed.



Q:
How does the glass break detector work?

A: The glass break detector is designed to trigger the alarm when a window breaks on your premises. It is a sensor that detects the low frequency caused by the vibration of a window breaking and the high frequency sound of the glass breaking. Both the high and low frequency sounds must occur simultaneously in order to trigger the alarm. The glass break detector is designed to protect any windows that are within a line of site and within a 15-foot radius of the glass break detector's location. Generally speaking, to get maximum protection from a glass break detector, it is best to assume that it will only protect the windows that are in the same room as the device. It is important to understand that the use of window coverings (curtains, blinds, etc) may cause the range limitations of the glass break detector to be diminished. If you have questions, you can reach a representative at 1-212-989-1700.



Q:
How does the BodiGuard panic pendant work?

A: The BodiGuard panic pendant is a wireless device . It has a panic button that is specifically designed for emergencies. When you press the panic button on the panic pendant, our monitoring facility receives the signal and immediately dispatches the authorities. If you have questions, you can reach a representative at 1-212-989-1700